Fire Service Plus

Mission

Fire Service Plus is committed to the Design, Manufacture, Delivery and Service  of World Class systems for domestic, commercial and industrial applications to companies and individuals nation wide.

Vision 

Fire Service Plus vision is to add value to our customers (internal and external), employees, suppliers and community by being the customer's first choice through the design, manufacture,delivery and Service  of innovative sFire Solutions and Systems.

Values

Fire Service Plus values focus on:

• Leadership.
• Satisfied Customers.
• Employee Well Being.
• Innovation.
• Integrity.
• Teamwork.
• Rational Thinking & Decision Making.
• A Learning Organisation.
• Responsible Corporate Citizenship.

These are the behaviours that will drive the core values of our organisation. Each one is pivotal, but should be held in balance with all others.

Leadership provides the direction throughout our organization. We will strive to:

• Act consistently and fairly in the treatment of every individual.
• Mentor and actively seek mentorship.
• Provide timely communication of expectations.
• Have the courage to make bold decisions and stand by our convictions.
• Have a sense of urgency.

Satisfied Customers ensures we are the Fire Company of choice. We will strive to:

• Accept customers are both internal and external to the organization.
• Understand the needs of our customers before trying to be understood.
• Recognise, assess and resolve issue(s) before they become a problem.
• Influence customer requirements by actively offering innovative solutions.

Employee Well Being ensures we are an employer of choice. We will strive to:

• Provide proactive management of the health, safety and welfare of all employees.
• Support the maintenance of balance between work and personal time.
• Provide a work environment that is challenging, enjoyable and rewarding.
• Appropriately celebrate and share in the organizations success.
• Support a sense of humour when practiced with appropriateness and respect.

Integrity requires the conviction to act consistently with these values. We will strive to:

• Behave professionally with honesty, mutual trust, respect and tolerance of others.
• Do what we say we will do.
• Take personal responsibility to ensure that every company policy is aligned to these values.

Teamwork harnesses the collective capability of the organization. We will strive to:

• Provide authority and appropriate resources in line with needs.
• Consult widely with any employee that could be affected before a change in any process.
• Manage our conflicts by negotiation with flexibility and respect.
• Monitor, review and be involved in change within the organization.
• Acknowledge and celebrate team success.

Rational Thinking & Decision Making ensures an appropriate solution. We will strive to:

• Have a planned approach to fact based decision making.
• Eliminate hidden agendas, giving all involved equal input.
• Record all relevant facts and assumptions underpinning a decision.
• Exercise appropriate risk taking.

A Learning Organisation improves the success of the business, we will strive to:

• Access new knowledge from internal and external sources.
• View success and failure as a learning experience.
• Learn from both individuals and teams throughout the organization.
• Communicate learning through our systems, processes and procedures.

Responsible Corporate Citizenship means everyone has a responsibility to ensure our organisation only impacts positively on society. We will strive to:

• Build a culture where a sense of social responsibility is across every facet of the business.
• To be vigilant and constantly aware of the possibility of wrong doing in any part of the business.
• Ensure we not only conform to laws and regulations but perform to even higher standards.